When you choose to pay with Google Pay, a temporary charge of R$0.01 may appear on your card. This happens because Google Pay performs a security authorisation to confirm that the card is valid and has available funds.

This charge is only a pre-authorisation and will not be debited from your account. The amount is automatically reversed within a few days and requires no action on your part.

This practice is common in digital payments and helps ensure security and prevent fraud, protecting both you and our store.

If you have any questions, please contact our customer service team and we will be happy to help!

1. What are your customer service hours?

Our customer service is available Monday to Friday, from 5:00 PM to 9:00 PM UK time.
2. Can I contact you outside of customer service hours?

Yes! You can send us a message anytime via WhatsApp or email. We will respond as soon as possible during our customer service hours.
3. How does support work outside business hours?

Outside our customer service hours, we recommend checking our FAQ section for immediate assistance.

4. Why is customer service not available 24/7?

Currently, our customer service is handled by a small team to ensure quality and personalised attention. We are working to expand our channels and hours in the future.

5. Can I track my order outside customer service hours?
Yes! You can track your order anytime using the tracking code sent to your email after your purchase is confirmed.

Are there any additional taxes or fees?
No, there are no extra taxes or fees. All applicable taxes and charges are already included in the product price you see at checkout. What you see is what you pay!

Will I have to pay customs or import duties?
No, you won’t have to pay any customs or import duties separately. These costs are included in the final price, so your purchase is hassle-free.